Delete your FreshTrack account (Arkayen Labs)

Fastest way: delete inside the app

Open FreshTrack and go to Settings > Delete Account. This deletes your account and all associated data immediately, with no waiting period. You may be asked to sign in again to confirm your identity before the deletion proceeds.

If you cannot open the app

Send an email to support@arkayenlabs.com from the email address tied to your FreshTrack account. Use the subject line "Delete my FreshTrack account".

We verify your identity by matching the sender address to the account on file. Your request will be actioned within 30 days of receipt.

What is deleted

When your account is deleted, whether in-app or via email request, the following data is permanently removed:

• Your account and sign-in details (email address, display name, user ID)
• Your entire food inventory, both on the device and in cloud backup
• History of used and discarded items, and impact statistics
• Any cloud-synced pantry data

What is retained

A small amount of data may be kept after deletion. None of it can identify you once your account is gone.

• Anonymous, aggregated analytics - any analytics data is disassociated from your account upon deletion.
• Crash logs - retained for up to 90 days to help us fix bugs and maintain app stability and security.
• Legally required records - for example, transaction records if you ever made an in-app purchase. These are kept only as long as the law requires.

None of the retained data can identify you once your account has been deleted.

Data on your device

Data that exists only on your own device is removed when you delete your account inside the app, or when you uninstall FreshTrack.

Questions?

If you have any questions about account deletion, email support@arkayenlabs.com. You can also review the FreshTrack Privacy Policy for more detail on how we handle your data.