Delete your Pamoja account (Arkayen Labs)

Last updated 19 September 2026

You can request deletion of your Pamoja account in the app or by contacting support. The records removed and the exceptions are described below.

Fastest way: delete inside the app

Immediate, and needs nothing from us.

1. Open Pamoja and go to Settings.
2. Scroll to Account actions.
3. Tap Delete Account.
4. Sign in again when asked. Nothing is deleted at this point.
5. Confirm with Delete Permanently.

We ask you to sign in again first. That is a security requirement, not an obstacle: it stops someone who picks up an unlocked phone from destroying your account.

If you cannot open the app

Use this if you have uninstalled Pamoja, cannot sign in, or would simply rather we did it.

We action emailed requests within 30 days, and in practice far sooner, and confirm by reply once it is done. If we cannot match your request to an account we will tell you, rather than delete someone else’s data.

What is deleted

The account flow removes the following records. Server cleanup triggered by membership deletion runs asynchronously and may be retried.

Data	What it is
Your profile	Name, and the age, height and weight you chose to enter
Your profile photo	Removal from storage is attempted. Contact support if a previous image remains accessible.
Your step history	Every daily step record Pamoja has stored for you
Your group memberships	You leave every group, and each group’s member count and invite link are corrected
Your sign-in record	The account itself, including the email address or phone number used to sign in
Personal Trail records	Membership deletion triggers cleanup of source windows, commitments and personal attribution. Earned group aggregates can remain for other members.

If you are the admin of a group

Groups are not destroyed when their admin leaves. Before your account is removed the group is handed to another member, so the people in it keep their group and their shared progress. If you are its only member, the group goes with you.

What is retained

Some records can remain after the in-app deletion flow:

• Shared group progress. Group names and combined totals can remain for other members. Personal review and Trail attribution is removed by server cleanup; this is not instantaneous.
• Analytics and diagnostics. SDK installation identifiers and event records have provider-specific retention. The in-app account flow does not promise immediate erasure of every provider log.
• Billing records. Google Play, RevenueCat and our billing service retain subscription and transaction records outside the in-app deletion flow. Contact support about remaining personal data. Deleting the account does not cancel a Google Play subscription; cancel it in Google Play.
• Records we are required by law to keep, where any apply.
• Provider backups and copies you shared. Backup retention varies. Exports or cards already sent to another app cannot be erased by deleting your Pamoja account.

Data on your device

Deleting your account clears what Pamoja stores on our side. Data held on the phone itself is separate:

• Pamoja’s own settings and cache go when you uninstall the app, or when you clear its storage in Android Settings.
• Your steps in Health Connect belong to Health Connect, not to us. Deleting your Pamoja account does not remove them, because they were never ours. Manage or delete them in the Health Connect app.

If you want Pamoja to stop reading your steps but want to keep your account, you do not need this page at all: revoke Pamoja’s access in Health Connect → App permissions. We stop reading new steps immediately.

Questions?

Write to support@arkayenlabs.com. Our Privacy Policy explains what we collect and why, and the Terms of Use cover the rest.